How can the experience of services in low-income communities be shifted to make them more accessible and affordable?
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Service Design
boxcart
boxcart's main objective is to address inequitable development by using one nationwide wicked problem to solve another: excess food to solve food access/insecurity. It seeks to do this by combining services into a hub of mobile food trucks that would deliver affordable fresh food to meet community needs.
boxcart exists to create upward mobility by employing the residents of the under-resourced communities it serves. Through in-depth job/skills training, leadership roles and other opportunities, boxcart aims to be a launchpad for underserved populations to gain steady work experience and advance their careers beyond this project.
I was invited to present this project at the City of Gainesville's Bloomberg Mayors Challenge Public Workshop. View the presentation here and the entire project proposal here.
Role /
Design
Research
Year /
2017
Methods /
Mind Mapping
Case Studies
Touchpoint Analysis
Storyboarding
Service Ecology Mapping
User Journey Mapping
Service Blueprinting
Rapid Prototyping